Return Policy
Skin Deep Esthetics and Wellness LLC
Effective Date: July 4, 2026
Last Updated: July 4, 2026
This Return Policy applies to retail skincare products purchased through our website, https://myfaciallady.com, or in person at Skin Deep Esthetics and Wellness LLC. It is incorporated by reference into our Terms of Service.
1. General Policy: All Sales Are Final
All product sales are final. We do not offer returns, exchanges, or refunds on retail skincare products, except where required by applicable law (see Section 3).
This policy applies regardless of whether the product has been opened, and applies to both online orders and in-person purchases made at the time of a service appointment.
We maintain this policy for hygiene and safety reasons common to skincare and cosmetic products, and because our online orders are fulfilled via drop-shipment directly by our supplier, Skin Script, rather than from inventory we hold ourselves.
2. Damaged, Defective, or Incorrect Items
If your online order arrives damaged, defective, or incorrect (i.e., not the item you ordered), please contact us within 7 days of delivery at jenny@myfaciallady.com with:
- Your order number or receipt;
- A description of the issue; and
- A photo of the damaged/incorrect item and its packaging, where applicable.
We will work with our supplier, Skin Script, to arrange a replacement, store credit, or refund for that specific item, at our discretion. This is the sole remedy available for damaged, defective, or incorrect items, and does not extend to products that were correctly delivered but are simply unwanted, or to reactions/results from proper use of a correctly delivered product.
Claims submitted after 7 days of delivery may not be eligible for a replacement or refund, except where required by law.
3. Exceptions Required by Law
Nothing in this policy limits any right you may have under Utah or federal consumer protection law that cannot be waived by agreement — for example, rights related to materially defective products under applicable warranty law. Where such a right applies, we will honor it to the extent legally required, even if it is not otherwise described in this policy.
4. Shipping Issues
Online orders are shipped by Skin Script on our behalf. If your order is lost in transit or shows as delivered but was not received, contact us at jenny@myfaciallady.com within 7 days of the expected delivery date so we can investigate with the carrier and Skin Script. We are not responsible for packages confirmed as delivered by the carrier to the address provided at checkout, but we will make reasonable efforts to assist in resolving shipping discrepancies.
5. In-Person Purchases
Products purchased in person at the time of a service appointment are also final sale, consistent with Section 1. If a product purchased in person is found to be damaged or defective, please contact us at jenny@myfaciallady.com within 7 days of your purchase date, or bring it to your next appointment, with your receipt and a description of the issue. We will arrange a replacement, store credit, or refund for that specific item, at our discretion, consistent with the process described in Section 2.
6. Service Appointments Are Not Covered by This Policy
This Return Policy applies only to retail products. Cancellation, rescheduling, and no-show terms for service appointments are governed separately by our Terms of Service, not this policy.
7. Changes to This Policy
We may update this Return Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.
8. Contact Us
Skin Deep Esthetics and Wellness LLC
1805 East American Way Unit 5, Eagle Mountain UT 84005
jenny@myfaciallady.com
410-382-1975